Support

LikePaper shutdown

What does the shutdown mean to me?

LikePaper will shut down on April 3, 2023, at which point you will no longer be able to use the LikePaper app or web version. All data associated with your account will also be deleted.

LikePaper shutdown

Can I save my data and files in LikePaper?

Yes, you can download your documents and data saved in LikePaper by going to the “More” tab > click on “Care Profile” > scroll down to “Email Care Profile Data.” You will receive an email with a link to download your files.

General

Who is a caregiver?

While “caregiver” may appear to be a formal designation, for us, it is simply anyone who helps care for another person; a parent taking care of their children, a spouse taking care of another spouse, and a daughter or son taking care of an elder parent are all caregivers. Regardless of what version you are, caregiving often means new and sometimes overwhelming amounts of activities to manage. This is why we created LikePaper, to help caregivers. Caregiving has received increased focus in recent years due to large demographic shifts in the average age of our citizens, as well as the negative economic impact in lost wages, productivity, and absenteeism. Today, it is estimated that more than 1 in 5 American adults provide unpaid care to another adult with health or functional needs. The impact is felt by all living generations and the new administration is currently exploring ways to help alleviate the societal burden through financial incentives and tax credits. Our hope is that LikePaper can be a useful tool for self-care or for organizing all your caregiving needs.

General

How do I reset my password?

If you have signed up using a LikePaper account, simply select Forgot Password and enter the email you used to register. We will send a link to that email that will allow you to create a new password.

General

What rights do I have regarding my personal information?

You may request access, a copy, modification or deletion of personal information that you have submitted to us by contacting us at datarequest@likepaper.com. We will use reasonable efforts to accommodate such requests to the extent required by law, provided that we may be required to retain personal information to comply with legal obligations, accounting requirements, or for other business purposes. We may request additional information to verify the identity of the requesting party before responding to a request.

General

How do I delete my account?

To delete your account and remove your data, simply go to Settings and select Delete Account. We will remove your account and all data and documents that you have saved. This action is not reversible.

Care Team

How can I invite the person I am caring for?

First, you’ll need to set up a Care Profile for the person you are caring for. To invite the care recipient from the LikePaper app, simply tap on their name or image from the dashboard to go to the Manage Profile screen. From this screen, tap on the Invite to LikePaper to start the process.

To do this from a computer, click the pull down menu on the upper right corner and select the relevant care profile. From this screen, tap on the Invite to LikePaper to start the process.

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Care Team

What can the care recipient do in the app?

Once the care recipient becomes an active user, they have access to all features and functions in the app including removing access of caregivers.

Care Team

How do I invite other caregivers and helpers?

To invite others, navigate to the care recipient’s Care Profile, where you will see members of the care team. From that area, simply click Invite Care Team, where you can invite manually or choose to invite a new team member from a contact already stored on your phone.

Care Team

What’s the difference between a caregiver and a helper?

Said simply, a caregiver can do all the same things that the care recipient can do including add tasks, add medications and invite other users to the care team. A helper can only see the data in the app and cannot add any new data (e.g. can’t add a new medication) or invite other people to the care team.

Care Team

How can I remove someone or leave a care team?

A caregiver or a care recipient can choose to remove other members from the care team from the Care Profile. Care team members can also leave the care team by selecting their name on the care team and choosing to leave the care team.

Tasks

What kind of tasks do I need?

You can add whatever items you want to help manage your daily life; whether that be to call a plumber, to schedule a doctor’s appointment, or to pick up paper towels. If you need to remember to do something, this will help.

Tasks

How do I add a new task?

From the home screen, simply select Create Task. Give your task a name and add any information you like, such as notes, a due date/time and if the task is repeating. Hit Save and that’s all there is to it.

Tasks

How do I add a reminder to a task?

For each task, you can easily create a reminder by selecting the Add Reminder button. Set the reminder for when you want it, either on time or up to a day before. Be sure to enable LikePaper notifications.

Medications

Why is medication management important?

Remembering medications in case of an emergency can be difficult, and serious medication interactions could be avoided by having this simple list. Additionally, roughly 50% of medications are not taken properly. Take the stress out of taking medications by creating a list and setting a schedule with reminders.

Medications

How do I add a new medication?

From Home, select Add Medications and schedule. Either search for medications from our robust database or enter in the medication manually. Once you have entered a medication name either stop there or continue to add information such as Strength and Instructions, Schedule and Reminders, Prescribing Physician, or Filling Pharmacy.

Medications

How do I edit a medication?

Select the Medication navigation to bring up the list of current medications. Select the medication you would like to edit to bring up the detail screen. From the detail screen, select the menu in the top righthand corner, which will allow you to Edit or Remove medication. Select Edit, which will allow you to edit the medication.

Medications

How do I delete a medication?

Medications

How do I share medications?

Select the Medication navigation to bring up the list of current medications. Select the Share icon, which will allow you to select the method you would like to share a pdf document of the current medications.

Medications

How do I set a medication reminder?

To create a medication reminder, first create a schedule either when you add a new medication or by editing an existing medication. Once the schedule is created, simply slide the Medication Reminders to On. Be sure to allow the LikePaper app to send notifications.

Documents

What kind of documents do I need?

While every situation is different, we have provided a list of documents we suggest you always have at the ready. To view this list, select Documents from the navigation menu and select the Essential Document List to view our recommendations.

Documents

How do I add a new file?

To add a document from the mobile app, select Documents from the navigation menu. Within the Documents area, select the top right icon to add a new document.

To add a document from the computer, select Documents from the navigation menu. Click the “Add File” button to add a new document.

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Documents

How do I share a file?

From the Documents list, open the document you would like to share with the preferred method and share the document. You can only do this from the LikePaper app.

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Contacts

What if I don’t want to grant access to my phone contacts?

Privacy is important, we agree. You can easily add physicians and pharmacies without granting access to your phone contacts. However, to add people, LikePaper does require access to your contacts. One option is to grant access for LikePaper, add the contacts you wish, and then disable access. This way, you can easily add contacts to the application.

Contacts

How do I add a new contact?

Selecting either Add People/Physicians/Pharmacies will allow you to add contacts from your phone. For physicians and pharmacies, you also have the option to search by name and add once the correct contact has been found.

Contacts

Does deleting a contact in LikePaper delete them from my phone?

No. Removing a contact from the app does exactly and only that. The contact will still be available on your phone.

Vitals

Why is it important to track my vitals?

Tracking important vital information such as weight or blood pressure can be valuable information in managing your overall health. Talk to your care team about what vitals you should be tracking, and use the LikePaper app for easy tracking.

Vitals

How do I edit my vitals data?

You can edit the data through the “View All Data” button found on the Vitals Information screen for that specific vital.

Vitals

How do I set a vital reminder?

To create a vital reminder, go to the Vitals Information screen, and select “Add Reminder.”

Caregiving needs questionnaire

What is the caregiving needs questionnaire for?

The questionnaire is a survey that is a health care standard for identifying the level of support a care recipient may need with the 5 activities of daily living, sometimes referred to as ADLs: Eating, Bathing, Dressing, Mobility, Toileting. Based on your answers, we provide recommendations and tips to help with these activities. Your healthcare provider and insurance company may also want to understand this information as additional support may be available to you based on the answers.

Feedback, feature requests, and miscellaneous

How do I share my feedback or suggest a feature?

We would love to hear from you! From settings, select the Share Feedback option which will allow you to email us your feedback.

Feedback, feature requests, and miscellaneous

Does Ripple use any open-source software?

Like many software companies, Ripple uses some open source software components in our products. For a list of open source components in our distributed software, please visit our OSS page

FAQs

LikePaper shutdown

LikePaper shutdown

General

General

General

General

Care Team

Care Team

Care Team

Care Team

Care Team

Tasks

Tasks

Tasks

Medications

Medications

Medications

Medications

Medications

Medications

Documents

Documents

Documents

Contacts

Contacts

Contacts

Vitals

Vitals

Vitals

Caregiving needs questionnaire

Feedback, feature requests, and miscellaneous

Feedback, feature requests, and miscellaneous